Widerrufsrecht
Return & Refund Policy – YarnHomeShop
Last updated: April 11, 2026
1. Right of Withdrawal (EU Customers)
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day you (or a third party indicated by you) receive your order.
To exercise your right, please contact us at:
📧 yarnplayhome@gmail.com
2. Additional Information for International Customers
For customers outside the European Union, return rights may vary depending on local laws.
Where local consumer protection laws do not provide a mandatory return right, returns and refunds are offered in accordance with this policy.
Nothing in this policy affects any statutory rights you may have under applicable law.
3. Return Conditions
To be eligible for a return, items must:
- Be unused and unworn
- Be in their original condition
- Be returned in original packaging
- Include proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
4. Important Notice for Yarn Products
Due to the nature of yarn products:
- Colors may appear slightly different depending on screen settings and lighting
- Variations between dye lots may occur
We strongly recommend purchasing sufficient quantity for your project in a single order to ensure consistency.
Returns based on subjective preferences (such as color perception) may not be accepted unless required by applicable law.
5. How to Request a Return
To start a return, please contact us at:
📧 yarnplayhome@gmail.com
Returns must be approved before being sent.
Items returned without prior authorization will not be accepted.
Return address:
MB Bengi
Baltijos pr. 113-110
93221 Klaipėda
Lithuania
6. Return Shipping
Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.
We recommend using a tracked shipping method, as we cannot guarantee receipt of returned items.
7. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is defective, damaged, or incorrect, contact us immediately at:
📧 yarnplayhome@gmail.com
We will resolve the issue as quickly as possible.
8. Non-Returnable Items
The following items cannot be returned:
- Custom or personalized products
- Yarn that has been used, wound, or partially used
- Items not in original condition
- Gift cards
Sale items may be returned in accordance with applicable consumer protection laws.
9. Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original item (once approved) and place a new order.
10. Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time: up to 10 business days
Please note that your bank or payment provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
📧 yarnplayhome@gmail.com
11. Contact
If you have any questions about returns or refunds, feel free to contact us:
📧 yarnplayhome@gmail.com
12. Company Information
MB Bengi
Company code: 305688272
VAT number: LT100014155713
Registered address:
Klaipėdos r. Dovilų d. Kiškėnai
Gvazdikų g. 1
LT-92490, Lithuania
Return address:
Baltijos pr. 113-110
93221 Klaipėda
Lithuania
Email: yarnplayhome@gmail.com